Standard Postal Services
|UK||EU||Rest of the world|
|Delivery estimate||1-2 Business days||Within 3 working days||5-7 working days|
Additional postal services
|UK||EU||Rest of the world|
|Delivery guarantee||Next Business Day||N/A||N/A|
We reserve the right to cancel orders in any of the following instances:
• A failed security check
• Our stock levels are insufficient
Here at Molo Me we understand that when buying online you need to see the item in person, before you can decide if you really like it. And to give you a peace of mind we offer exchanges or refunds on items that are not to your liking.
If you would like to return your item, please note that you need to email us as soon as possible with your return query, no later than 14 days after receiving your order.
Please note that we will charge a restocking fee of £10 for every item returned. This is to cover the administrative expense of returns.
– Protective tags have been taken off (where applicable)
– Custom-made items. Due to the exclusivity of customised pieces we do not accept returns on such orders.
During the Christmas period (1st November to 24th December) we offer an extended return time. The deadline to return items bought during the Christmas period is the 14th January.Refunds will be made back into the original account, or in the form that was initially used for the purchase, as soon as it is possible and no later than 30 days of a successful return.
We will exchange, or if that is not possible, repair faulty items at no extra cost. Please note that faulty items are not the same as damaged items. Damaged items are the result of mishandling the goods and are not covered by the exchange or free repair. In instances where items are damaged we offer a repair service for a fee that will also include the cost of posting the item back.
Vintage pieces, unlike new items, have a lovely, often long history and by default will be more fragile and prone to damage. It is possible to return or exchange vintage items, however we cannot give a guarantee on these items as they are second-hand. We will only consider an exchange/refund if the item is not as described and therefore still has its protective tags in place. With certain damaged vintage items we may be able to provide a repair service for a fee. For any queries contact email@example.com
Because we are a small company and we are not VAT registered all our customers whether based in EU or the rest of the world, can enjoy lower prices on our jewellery! Please note that as an International Customer you may be responsible for paying your local custom taxes.
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