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Policy


DELIVERY
 We send all our items via Royal Mail 2nd Class Standard Delivery within the UK and via signed for delivery for overseas customers. For UK customers wishing a guaranteed Next Day Delivery we provide this service at an extra cost.  Please note that Next Day deliveries can be delivered during working days, excluding weekends and Bank Holidays. Any orders with Next Day delivery as option that are placed on Fridays, Saturdays, Sundays and Bank Holidays will be sent the next following business day.  
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During the 'Christmas period', from November until the New Year, delivery times may change due to the increased demand on the mail service. Please note that delivery times for overseas orders are subject to the local mail service and we are unable to give delivery estimates for the Christmas period on these orders. For details please refer to the table below.

 

Standard Postal Services

UK EU Rest of the world
Delivery estimate 1-2 Business days Within 3 working days 5-7 working days
Postage price Free £8 £10

Additional postal services

UK EU Rest of the world
Delivery guarantee Next Business Day N/A N/A
Postage price £7 N/A N/A

  

ORDER CANCELLATIONS
We reserve the right to cancel orders in any of the following instances:
• If an item has already been sold
• If an item has been listed at an incorrect price
• If we are unable to deliver to the provided address
• A failed security check
• Our stock levels are insufficient
In the case of a cancelled order, an email notification will be send out as soon as possible, and depending on circumstances, we will either give the option to reorder the item or will credit your account promptly and no later than 14 days. Please note that Molo Me is under no obligation to offer any compensation for disappointment experienced due to a cancelled item.

 

RETURNS
Here at Molo Me we understand that when buying online you need to see the item in person, before you can decide if you really like it. And to give you a peace of mind we offer exchanges or refunds on items that are not to your liking.

 If you would like to return your item, please note that you need to email us as soon as possible with your return query, no later than 14 days after receiving your order.

All returns should be made within 14 days and customers are responsible for the cost of return delivery. Please note that we do not refund postage charges for returned items. We advise that the items be sent via secure delivery as we do not take responsibility for lost items. Where provided, all packaging should be included in your return. We reserve the right to decline returns made after the 14 day period.

During the Christmas period (1st November to 24th December) we offer an extended return time. The deadline to return items bought during the Christmas period is the 14th January.

 

Below we have outlined examples of instances where a return will not be accepted:
– Items that have been worn or are in an otherwise unsellable condition
– Protective tags have been taken off (where applicable)
– Custom-made items.  Due to the exclusivity of customised pieces we do not accept returns on such orders.

 

Refunds will be made back into the original account, or in the form that was initially used for the purchase, as soon as it is possible and no later than 30 days of a successful return.

 

FAULTY ITEMS
We will exchange, or if that is not possible, repair faulty items at no extra cost. Please note that faulty items are not the same as damaged items. Damaged items are the result of mishandling the goods and are not covered by the exchange or free repair.   In instances where items are damaged we offer a repair service for a fee that will also include the cost of posting the item back. 

 

VINTAGE GOODS
Vintage pieces, unlike new items, have a lovely, often long history and by default will be more fragile and prone to damage. It is possible to return or exchange vintage items, however we cannot give a guarantee on these items as they are second-hand. We will only consider an exchange/refund if the item is not as described and therefore still has its protective tags in place. With certain damaged vintage items we may be able to provide a repair service for a fee. For any queries contact info@molome.co.uk

 

TAX
Because we are a small company and we are not VAT registered all our customers whether based in EU or the rest of the world, can enjoy lower prices on our jewellery! Please note that as an International Customer you may be responsible for paying your local custom taxes. 

 

SECURITY CHECKS
We feel it is our duty to protect our customers from online fraud and therefore reserve the right to carry out security checks at times. Such checks may have an impact on delivery times and may result in order cancellation, if we feel that the transaction may be a fraudulent. For successful processing of payments and a swift dispatch time please make sure that the provided details are correct and up to date.

 

COOKIES 
Cookies are tiny, simple files placed on your computer by most current websites. They help customers have a smooth and unobstructed shopping experience. They enable things like you keeping your settings between visits, for example your login details, or by allowing you to share pages with social networks such as Facebook or Twitter. It is possible to disable cookies, however, you may encounter difficulties when viewing the website. Please note that cookies are not used to collect any personal data or sensitive information.

 

PRIVACY POLICY
We take our customers very seriously and are aware of the dangers shopping online poses for anyone. We are committed to keeping your data private and will never share your details with anyone without your expressed permission.