Refund policy

RETURNS
Here at Molo Me we understand that when buying online you need to see the item in person, before you can decide if you really like it. And to give you a peace of mind we offer exchanges or refunds on items that are not to your liking.

 If you would like to return your item, please note that you need to email us as soon as possible with your return query, no later than 14 days after receiving your order.

Please note that we will charge a restocking fee of £10 for every item returned. This is to cover the administrative expense of returns. 

All returns should be made within 14 days and customers are responsible for the cost of return delivery. Please note that we do not refund postage charges for returned items. We advise that the items be sent via secure delivery as we do not take responsibility for lost items. Where provided, all packaging should be included in your return. Please note that we do not accept returns on earrings for hygiene reasons.

We reserve the right to decline returns made after the 14 day period.

Below we have outlined examples of instances where a return will not be accepted and sent back to customers:

– Items that have been worn, damaged or are in an otherwise unsellable condition.
– Protective tags have been taken off (where applicable)
– Custom-made items. Due to the exclusivity of customised pieces we do not accept returns on such orders.

During the Christmas period (1st November to 24th December) we offer an extended return time. The deadline to return items bought during the Christmas period is the 14th January. 

Refunds will be made back into the original account, or in the form that was initially used for the purchase, as soon as it is possible and no later than 30 days of a successful return.